The need
As a new company, U-Park needed a platform it could build its operation on from day one. Rachel brings deep experience of the parking industry, so she knew exactly what to look for: reliable software, a team willing to adapt to her requirements, and genuine value for money.
Why they chose APT
For U-Park, the deciding factor was the team behind the platform. APT listens, responds quickly and works with them to find practical solutions. With a flexible software solution that is backed by an approachable and supportive team made the decision even easier to partner with APT.
One platform for the whole operation
U-Park runs its entire operation in APT:
Breach management: enforcement, appeals and cancellations in one place
Letters: configurable templates with automated dispatch
Reporting and data: operational reports, raw data access and exports
Integrations: delivered specific integrations for U-Park
Shaped by working together
U-Park’s feedback has directly influenced the platform, with APT’s flexible API architecture and scalable platform it enables us to deliver smooth integrations and feature sets that benefit all our customers. Working with U-Park the integration with MyCarPass has enabled them to deliver on the needs of their end customers.
Delivery of features and enhancements is possible with APT’s way of working with Agile Software Development Methodology – we know the more our customers use our features they will see and want further enhancements. The additions made to the reporting suite is no exception, U-Park asked for all PCN payments to be added to raw data, an easy addition supported with more filtering, search and export options.
The result
When U-Park’s requirements change, APT adapts to these requests quickly. That responsiveness has helped U-Park deliver solutions for its own clients and, importantly, win new contracts.
"Working with APT has been a real asset to my business. Their willingness to listen, adapt and make changes quickly to meet my requirements has helped me deliver solutions for clients and, importantly, has contributed to helping me win new contracts.
The team’s ability to respond quickly, make changes and work with me to find practical solutions has been invaluable. Their client liaison is exceptional, and I genuinely feel they are invested in helping my business succeed.
APT also offers excellent value for money, providing a flexible software solution backed by a team that is approachable, supportive and willing to go the extra mile.
It’s refreshing to work with a provider that listens to its clients, understands their needs and is prepared to adapt to help them grow. I would highly recommend APT to other parking operators looking for reliable software, great support and genuine value for money."
Rachel Baxter, Managing Director, U-Park